Product specifications and FAQs may be ever so clear to you as an entrepreneur. But if your potential customers don't understand a thing, they will be more than happy with a live chat function on your website. A live chat function allows visitors to get in direct contact with you, without having to deal with lengthy emails or endless (telephone) queues.
But before you rush into purchasing a live chat function for your website, it is good to first realize what such an option really adds to your webshop. In this blog, we discuss how you can do this for your Improve website cheaply and quickly you can.
It works like texting
There are chat functions that connect directly to your number. Customers who have typed their question into the live chat function are shown an interface reminiscent of WhatsApp. This means you don't have to constantly sit at your laptop to respond, but can simply stay where you are. This is particularly ideal for entrepreneurs whose webshop is not yet very large.
No overflowing inbox
Do you remember the time when your inbox was overflowing with endless emails that you simply didn't have time to answer? With the live chat function, you deal with customer questions immediately, causing the number of emails to drop drastically.
Service
Customers who absolutely cannot get their question answered will quickly disengage from your service. webshopWith a live chat function, you offer a service and increase the likelihood of a conversion. Ensure this chat function is immediately visible as soon as someone lands on your page, so that this service catches the eye right away. Play a bell sound or have the icon shake back and forth to draw extra attention to the option.
Stimulation of repeat purchases
Following on from the previous reason, there is the stimulation of repeat purchases. If you answer someone's questions satisfactorily enough, the likelihood of repeat purchases will increase significantly. After all, someone is already familiar with your service, so why would they go to the competitor? The live chat function therefore converts not only at the moment itself, but also at a later stage.